Return and Refund Policy

Last Updated: February 6, 2026

At NCAA Zone, we strive to ensure every order meets your expectations. This Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made through our website. By placing an order, you agree to the terms below.

Policy Snapshot

Information	Policy Details
Returned Goods	Accepted for Defective Products only
Return Window	14 days from delivery date
Item Condition	New and unused only
Return Method	Via Email (Contact support for instructions)
Return Label	Download and Print (Provided after approval)
Restocking Fee	$0.00 (No fee)
Return Shipping Fee	$0.00 (No cost for defective items)
Refund Method	Original Payment Method (Credit Card/E-wallet)

I. Cancellation Policy

• Timeframe: You may request a cancellation within 12 hours of purchase.
• Process: After 12 hours, orders enter the processing stage and can no longer be canceled.
• How to cancel: Email us immediately at [email protected] with your Order Number.

II. Return & Refund Conditions

NCAA Zone maintains a specific return policy to ensure efficiency and customer satisfaction.

1. Eligible Cases (Defective/Incorrect Items)

We accept returns and offer full refunds or replacements for products that are defective due to our error, including:

• Damaged Goods: Items that arrive torn, broken, or with peeling prints.
• Incorrect Design: The print or design differs significantly from the product page.
• Wrong Item/Style: You received a different product type (e.g., a hoodie instead of a t-shirt).
• Size Mismatch: The size received does not match the size ordered.

2. Ineligible Cases

We do not accept returns for “change of mind” or non-defective products. Because our items are often made-to-order, please double-check your size selection and design choices before completing your purchase.

3. Product Condition

To be eligible for a return/refund, items must be new, unworn, unwashed, and in their original packaging.

III. Return Process

If your item is defective or incorrect, please follow these steps:

1. Contact Us: Email [email protected] within 14 days of delivery.
2. Submit Evidence: Include your Order Number and clear photos showing the defect, damage, or the incorrect size tag.
3. Verification: Our team will review your claim within 1–2 business days.
4. Instructions: Once approved, we will provide instructions. In many cases, a physical return is not required to save you time. If a return is required, we will provide a prepaid, downloadable shipping label via email.

IMPORTANT NOTICE REGARDING ADDRESSES: Please DO NOT send returns to our administrative or registered office addresses (Mountain Home, AR or Albuquerque, NM). These locations are not equipped to process returns. Any items sent to these addresses will be refused and may result in a forfeited refund. You must contact us via email for the correct return procedure.

IV. Refunds

• Processing Time: Once your claim is verified (or the returned item is inspected), we will process your refund within 1–5 business days.
• Payment Method: Refunds are issued to your original payment method (Credit Card, PayPal, or E-wallet).
• Bank Processing: After we issue the refund, it may take 3–7 business days for the funds to appear in your account, depending on your financial institution.

V. Exchanges

We do not offer traditional exchanges. If you receive a defective or incorrect item, we will either:

1. Send a free replacement of the correct item, or
2. Issue a full refund.
   You do not need to place a new order for the replacement.

VI. Contact Information

For all return inquiries, please reach out to our support team:

• Email: [email protected]
• Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (CST)
• Administrative Address (No Returns): 701 South St, Suite 100, Mountain Home, AR 72653, USA
• Registered Office (No Returns): 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM